Hybrid based in Oxford. Occasional travel to Bristol office as required.

You will be required to work shifts or be on an on-call rot

You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues. You will provide support and technical expertise to a range of issues relating to end-user (client and employee) questions, hardware, software, peripherals, applications (for example line of business and client facing SaaS applications), services, and projects.

You will be working in a relatively new Service Desk team within the IT Operations department which is headed up by the Head of Technology. This is a full time, level 1/2 support role in a typical IT support infrastructure, with a business-focused mindset.

• Assist all employees with any computer or IT related issues

• Assist all clients with any application related issues

• Assist users over the phone, in-person, and remotely

• Administering cloud services (including Azure AD, Office 365, MS Teams, EndPoints, and any other IT related software)

• Configure, deploy, relocate and ongoing maintenance of IT equipment (including patch/anti-virus management)

• Deploy and monitor bespoke SaaS solutions for internal and external use

• Manage user accounts, services and licenses across our various cloud platforms

• Assist with the generation of documentation (including reports, configuration standards, standard operating procedures, work instructions, and any other technical documentation)

• Monitor, identify, report, and respond to potential cybersecurity threats and vulnerabilities

Our ideal candidate will have a broad range of soft and technical skills.

• Excellent verbal and written communication skills

• Ability to communicate technical issues to technical and non-technical employees and clients

• Experience providing in-person as well as remote support via phone and remote-control applications

• Quick analytic response to resolve issues in any situation

• Self-motivated, willing to learn and determined to always find a solution

• Able to work in a fast pace environment

• Passion for technology and automation

• Experience of service/help desk solutions (Freshdesk, Service Now, etc.)

• Experience of SIEM solutions (Sentinel, Splunk, etc)

• Experience of log management/monitoring tools (Azure Monitor, Solarwinds, Splunk, etc)

• Advanced level knowledge in the use of all Office software (Word, Excel, Outlook, etc.)

• Experience in the set-up, configuration, and use of computer hardware, software and networks (Intune, ARM Templates)

• Basic understanding of cloud services (Microsoft Azure, etc.)

• Knowledge of wireless networks, set up, maintenance and troubleshooting

• Appreciation/awareness of cyber security principals

• Basic understanding of application development lifecycles and processes

• Basic understanding of DevOps principles (particularly when applied to SaaS solutions)

• Knowledge of information security standards (Cyber Essentials, ISO 27001, etc.)

• Experience in the insurance/reinsurance industry

• Experience of programming languages (PowerShell, T-SQL, C#, etc.)

• A degree in business administration, information systems, computer science, IT or any other related fields

• At least 3 A-Levels (or equivalent) and 5 GCSE’s (or equivalent) A-C – 2 of which must be English and Maths

• Professional certifications through Microsoft

We believe in creating an environment where people can thrive and reach their potential. Our business is unique in the market it operates, which means you will learn commercially and technically - mentoring and coaching are an integral part of our business.

In addition to a welcoming and supportive culture, we offer:
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• Competitive salary

• 25 days holiday plus 8 bank holidays

• Contributory Pension Scheme

• Private Medical Insurance with the option to add family members

• Flexible Working Hours

• Cycle to Work Scheme

• A Wellbeing Team & Mental Health First Aiders

• Yearly paid time off allowance for medical appointments in addition to holiday

• Regular Team and Company Events

Here at Imaginera, we create solutions to meet our client challenges across a focused marketplace of Insurance, Reinsurance and Insurance Linked Securities.  We set ourselves apart from our competition by being technically at the top of our game with the unique ability to also communicate directly with our clients, understanding their complex business requirements.

Having spent eight years creating bespoke solutions for our clients, we then diversified into a consultancy and product business. Our first product, Orca, went live in Autumn 2020 and has a busy roadmap ahead of it.  We are a vibrant company with around 70 employees. Our journey so far has been an exciting and fast one – we don’t have any plans to slow down.  So, if you’re excited by growth and opportunity and want to be a part of it, we would love to hear from you.